Processing Time
Processing time refers to the period required for your piece to be printed at our professional lab and then delivered to us, ready for you to pick up. As soon as your order is ready, we’ll notify you by email.

Studio Hours & Order Pickups

Coming to pick up your photographs? Here's everything you need to know before visiting Infinite Eye Photography.

Studio Pickup Hours

Orders can be picked up at:
📍 Infinite Eye Photography - #105. 65 Chippewa Road, Sherwood Park, AB
🕙 Tuesday to Friday, 10 a.m. – 5 p.mm.

We're a working photography studio, and our team is frequently out photographing events, sports teams and businesses throughout the community.

We do our very best to keep the studio open during our posted hours, but occasionally our photography commitments take us away from the studio.

Before making a special trip, we recommend checking our Google Business Profile, where we keep our most up-to-date studio hours.

[Check Our Current Studio Hours on Google]

Picking Up Your Sports Photo Orders

When ordering printed photographs from our online sports galleries, you'll generally have two delivery options:

• Home delivery, with an additional shipping fee.

• Free studio pickup at Infinite Eye Photography.

If you select studio pickup, we'll hold your completed order here until you're able to collect it.

Please wait until you've received your pickup notification before visiting.

Order Confirmation vs. Pickup Notification

This is an important distinction!

You'll receive two different types of emails from us:

1. Order Confirmation: This is your receipt confirming we've received your order and payment. It does not mean your photographs are ready.

2. Ready for Pickup: This email confirms your printed photographs have arrived at our studio and are ready to collect.

Please don't make a trip to the studio based only on your order confirmation. Wait until you receive the Ready for Pickup email.

How Long Will You Hold My Order?

We understand that life gets busy, and sometimes picking up photographs gets forgotten.

We'll hold your completed order at the studio and send pickup reminders. However, we can't continue sending reminders indefinitely.

Orders that remain uncollected may eventually be moved into storage or archived. If we need to retrieve an older order from storage, an unarchiving or retrieval fee may apply.

We encourage you to collect your photographs as soon as you're able after receiving your pickup notification.

Ordered Digital Photographs?

Digital orders are delivered electronically to the email address provided when you placed your order. If you are not seeing it delivered to you, please check your EMAIL JUNK folder.

A digital photograph is an electronic image file. It does not include a physical print.

If you've ordered only digital photographs, there's nothing to pick up at our studio.

Questions About Your Order?

If you're unsure whether your photographs are ready, haven't received your pickup notification or have questions about your order, please contact Infinite Eye Photography.

Always happy to help!